KEY FACTS STATEMENT
| Product And Service | Remittance |
| Provider | Onyx Exchange |
| Address | Showroom No. 09, Bldg. of Heirs of the late Ali Salem Al Zaabi, Al Muraqqabat, Deira, Dubai, P.O. Box 12958, U.A.E. |
| Contact | Phone: 042948688
Mobile: 0543779964 Fax: 042953237 |
| Website | www.onyx-exchange.com |
Here at Onyx Exchange licensed by Central Bank of the UAE, we’re pleased to provide our customers in the United Arab Emirates with the quickest, safest, and most reliable overseas fund transfers to Individuals.
This service allows you to send payment as:
- Credit to Bank Account
- Cash Payout to Individual
- Credit to mobile wallets
You can access the main service features, cost, and charge for the service through this KFS.
Remittance Products:
| Transfer to International Bank Accounts | |
| Corridor | Individual Remittances to Asian, African & MENA region. |
| Mode | Payments will be processed via our correspondent / IMTS using real-time payments rails depending on the receiving country & currency. |
| Service Charge | Min AED 08/- and Max AED 150/-
Depends upon the transaction amount, destination country & currency. |
| Beneficiary Charges | Min PHP 100/-
Depending on receiving country, the transaction can be subject to additional charges by the Intermediary and/or Beneficiary Bank |
| Credit / Delivery | Instant and Value date based depending on the services. |
| Cash Pickup | |
| Corridor | Individual Remittances to Asian, African & MENA region. |
| Mode | API |
| Service Charge | Min AED 08/- and Max AED 150/-
Depends upon the transaction amount, destination country & currency. |
| Beneficiary Charges | Min PHP 125/- and Max PHP 525/-
Depending on receiving country, the transaction can be subject to additional charges by the Intermediary and/or Beneficiary Bank |
| Credit / Delivery | Instant |
| Mobile Wallet | |
| Corridor | Philippine and Africa |
| Mode | API |
| Service Charge | Min AED 15/- and Max AED 150/-
Depends upon the transaction amount, destination country & currency. |
| Beneficiary Charges | PHP 100/- regardless of the amount. For Africa N/A |
| Credit / Delivery | Instant |
| ACTIONS & STEPS – CLIENT PERSPECTIVE | |
| Customer Acknowledgement | I acknowledge receipt of the Key Fact Statement and declare that I am aware of the features, costs, and related risks of the product or service that I have chosen, as well as my rights and obligations as a consumer. I accept that Onyx Exchange reserves the right to provide services at its sole discretion, subject to revise in terms and conditions timely.
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| Terms & Conditions | · The correspondent bank/financial institution or company that provides financial services to the remittance beneficiary may charge additional fees.
· Our charges and any applicable rate changes apply to any re-issuance or replacement of remittance transactions. · If a customer fails to provide accurate or complete remittance information, penalties and fees may apply. · Remittance transactions that are canceled or rejected and are returned unpaid for any reason will only be refunded at our current buying rate OR the rate at which we issued the transaction, whichever is lower.
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| Warning | · The Exchange may refuse to execute any request or service if it does not comply with necessary procedures or contains incorrect information violating UAE laws.
· The actual time to complete a transaction may differ from estimates due to increased scrutiny of transactions by the correspondent bank/financial institution or entity providing financial services to the beneficiary of remittances. · The Exchange reserves the right to make inquiries if the transfer amount or the number of transfers during a period does not match your profile. · Re-issuance of remittance transactions for any reason are subject to our charges and rate differences, as applicable |
- Onyx Exchange reserves the right to change the Terms & Conditions with a 60-day prior notice. Customers will be informed of any such changes via the website, branch disclosures, or electronic facilities.
- By availing products and services, customer agrees to the waiver of cooling-off period for immediate commitment.
I/We hereby read and understand the Key Fact Statement’s material as stated above.
Customer Name: _________________________
Customer Signature: _______________________
Date: ________________